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Based in the South of England, Voltix Services is a Facilities Management Company, catering to commercial clients across the UK. Founded by veterans of the Facilities Management industry, they saw an industry that offered an expensive service but didn’t always follow through on customer expectations. They set out to respond more quickly to customer services issues and provide a higher first call resolution rate by
utilizing multi-skilled engineers, all at a reasonable price. Growth has been impressive and the buildings managed by them range from small office blocks to large office facilities hosting major international organisations.

ROI

  • Aqxolt ERP MARK 7 allowed them to launch the business faster than expected and exceed their growth targets.
  • The Aqxolt solution has been cheaper to implement, customize and maintain than specialist Facilities Management applications.
  • The elimination of all paper based processes has reduced administration costs and enables the faster resolution of customer issues.

WIN 1 #

The ease with which Salesforce.com and ERP MARK 7 can be customized allowed Voltix Services to launch their business more quickly than expected

CHALLENGE

Time to market is critical for any startup business.Voltix Services needed to minimize upfront investment while launching a solution as quickly as possible that would allow them to take on paying customers.

SOLUTION

The flexibility of ERP MARK 7 and the Salesforce.com platform meant that the set-up and customization project took less time than expected. Time to market was shortened which had a positive impact on cashflow By launching the service more quickly than expected,they have also been able to exceed their targets on the number of buildings added to their portfolio within the first 12 months.

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